At DrifWoo, we want you to feel at ease with every purchase. If something isn’t right, we’re here to help. Please review the details below before starting your return or exchange request.
Start a Return or Exchange
Choose how you placed your order. Have your order number and checkout email ready.
Sign in, open Orders, then select Return Items. If your order or return option is missing, use the guest form.
No store account needed. The form opens in a new tab. Submit one form per item; we’ll email you a copy. Please check your spam folder too.
What happens next? We aim to reply within 1 business day (Monday–Friday).
Submitting a request is not approval. Please wait for approval and shipping instructions before returning anything.
No reply after 2 business days? Email info@drifwoo.com with your order number and request date.
Please avoid duplicate requests. Your information is used for customer service, not marketing signup.
1. Return & Exchange Eligibility
- Returns and exchanges must be requested within 15 days of delivery.
- Merchandise must be unworn, unwashed, undamaged, and in its original packaging with tags attached.
- Final Sale items, clearance, and permanently marked-down merchandise are not eligible for return or exchange.
- Items returned with stains, odors, pet hair, or other signs of wear will not be accepted.
2. Refunds & Store Credit
- Refunds are issued to the original payment method.
- Store credits are valid for 1 year from the date of issue.
- Original shipping charges are non-refundable.
3. Damaged or Incorrect Orders
- If your order arrives damaged, defective, or incorrect, please submit a return or exchange request within 7 days of delivery.
- Include your order number and describe the issue. We will request clear photos or videos by email when needed.
- We will review the information and provide available resolution options. For confirmed damaged, defective, or incorrect items, DrifWoo covers return shipping; the $7 return label fee does not apply.
4. Additional Notes
- Customers are responsible for packages lost or delayed in transit when using their own shipping methods.
- We recommend keeping a copy of your return tracking number for your records.
- For questions about returns, exchanges, or eligibility, please use our Contact Us page.
Here’s How It Works
- Request a Return or Exchange: Choose an account or guest option above, select the item, tell us the main reason, and choose a refund, exchange, or store credit. Exchanges are subject to availability.
- Approval & Label: Wait for our approval before returning anything. For approved U.S. requests, we will email a return shipping label to download and print; international customers will receive return instructions.
- Shipping Fee: For standard U.S. returns and exchanges, the prepaid return label has a $7 flat fee, deducted from your refund or charged before exchange shipping. This fee is waived for confirmed damaged, defective, or incorrect items. International customers pay both-way shipping and are responsible for all customs duties and taxes.
- Processing: Please allow 3–5 business days after we receive your package to process your refund, exchange, or store credit.