At DrifWoo, we want you to feel at ease with every purchase. If something isn’t right, we’re here to help. Please review the details below before starting your return or exchange request.
1. Return & Exchange Eligibility
- Returns and exchanges must be requested within 15 days of delivery.
- Merchandise must be unworn, unwashed, undamaged, and in its original packaging with tags attached.
- Final Sale items, clearance, and permanently marked-down merchandise are not eligible for return or exchange.
- Items returned with stains, odors, pet hair, or other signs of wear will not be accepted.
2. Refunds & Store Credit
- Refunds are issued to the original payment method.
- Store credits are valid for 1 year from the date of issue.
- Original shipping charges are non-refundable.
3. Damaged or Incorrect Orders
- If your order arrives damaged, defective, or incorrect, please use our Contact Us page within 7 days of delivery.
- Include your order number and clear photos or videos showing the issue.
- We will review the information and provide available resolution options.
4. Additional Notes
- Customers are responsible for packages lost or delayed in transit when using their own shipping methods.
- We recommend keeping a copy of your return tracking number for your records.
- For questions about returns, exchanges, or eligibility, please use our Contact Us page.
Here’s How It Works
- Request a Return or Exchange: Use the button below to open our Contact Us page and submit your request.
- Approval & Label: Once approved, we will email you a return shipping label.
- Shipping Fee: Domestic returns and exchanges have a $7 flat fee, deducted from your refund or charged before exchange shipping. International customers pay both-way shipping and are responsible for all customs duties and taxes.
- Processing: Please allow 3–5 business days after we receive your package to process your refund, exchange, or store credit.